Last Updated: August 10, 2010
Except as described below, PCF does not collect or require visitors to its web sites to furnish personally identifying information such as names, email addresses, and phone numbers. Like most web site operators, PCF does collect non-personally identifying information of the sort that web browsers and servers typically make available, such as the browser type, operating system, language preference, referring site and date and time of each visitor request. PCF also collects potentially-personally identifying information like Internet Protocol (IP) addresses, which are non-personally identifying in and of themselves but could be used in conjunction with other information to personally identify users.
PCF's purpose in collecting this information is to better understand how PCF's visitors use its web sites. To that end, PCF may share potentially-personally identifying information with its employees, contractors, service providers, and subsidiaries and related organizations. PCF may also release its results of such analyses of non-personally identifying information about visitors by publishing a report on web site usage trends. Otherwise, PCF will not publicly release potentially-personally identifying information except under the same circumstances as PCF releases personally identifying information. Those circumstances are explained below.
Certain members of the PCF community (contributors, customers, etc.) choose to interact with PCF in ways that require PCF and others to know more about them. The amount and type of information that PCF gathers from those members depends on the nature of the interaction. For example, members who wish to post content to certain portions of PCF's web sites or participate in live chat session(s) are asked to provide usernames that are used to identify content as having been posted by a particular member (who is identified by the username).
Developers, by comparison, are asked to provide contact information, up to and sometimes including telephone or fax numbers, so that they can be contacted as necessary. Typically, developers will be contacted by email, IRC (internet relay chat), or IM (instant messaging services). However, in the event of a time-sensitive question relating to the work the developer is doing in connection with PCF and where other means of contact have failed, a developer's phone number or fax number may be used to contact the developer. This information is available to PCF employees, contractors, subsidiaries, and potentially to other members of the community. A developer can choose not to provide a phone number or fax number. On occasion, developers and other community members are contacted by email and asked for a physical address or geographic location so that they may be sent PCF-related t-shirts and other schwag or invited to a meetup or other PCF-related gathering. In such cases, the purpose for which their physical address is sought will be made explicit.
Customers of PCF stores (which sell merchandise and services on behalf of PCF) are asked to provide even more information, including billing and shipping addresses and credit card or similar information to third party vendors so that their transactions can be processed and fulfilled by PCF or a third-party fulfillment vendor.
We also permit community members to provide their name and email addresses so that they can have a more direct engagement with PCF and so that PCF can send them information related to PCF, such as educational material, promotional and cross-promotional material, surveys to be completed, messages about PCF, events information, and other such information and materials. These are opt-in interactions where community members affirmatively sign-up for inclusion in a direct communication with PCF (and with an ability to unsubscribe/opt-out on any email received). These campaigns may be conducted with the help of a third-party customer relationship manager to help us manage the database of information and its analysis and use, in each case such third party's involvement with all the data collected will be solely on PCF's behalf. As part of these marketing campaigns, we might also ask you to provide demographic information such as gender, age, job or role, country, geographic location, and areas of interest. If we ask you for this information, we will use it to customize our communication with you and to better understand those interested in PCF and its products. As part of these marketing campaigns, we may collect a campaign source ID, marketing campaign ID, and a campaign referrer ID. These types of information are used so that we may better understand your interests and the effectiveness of particular marketing campaigns. We may also use this information to customize our communications with you. For example, if a community member plans to host a PCF-themed party to promote a product launch or other event and would like to receive PCF promotional items like t-shirts, buttons, and stickers for her guests (which we call "schwag"), the community member may submit her name, mailing address, and details about the event (such as date and number of anticipated guests) through Bugzilla so that we (or our service providers) can process this request. In each case, PCF collects personally identifying information only insofar as is necessary to fulfill the purpose of the community member's interaction with PCF. And in the case of a schwag request, those bugs allow you to select restricted access so that only PCF contractors and employees and the individuals listed in the bug can access your information via Bugzilla itself.
Applicants for employment with PCF are required to provide contact information, including name, street address, telephone number, and email address, as well as resume information. We use this information to process and evaluate the application for employment, and to communicate with the applicant about employment opportunities. If we elect to make an offer of employment, this information may become part of the employee file and may be used for other employment and work-related purposes.
PCF is an open organization that believes in sharing as much information as possible about its products, its operations and its associations. Accordingly, community members should assume - as should most folks who interact with PCF - that any personally identifying information provided to PCF will be made available to the public. There are four broad exceptions to that rule:
1. PCF does not publicly release information gathered in connection with commercial transactions (i.e., transactions involving money), including transactions conducted through PCF Store or donations to PCF.
2. PCF does not publicly release personally identifying information collected in connection with an application for employment with PCF.
3. PCF does not make publicly available information that is used to authenticate users the publication of which would compromise the security of PCF's web sites (e.g., passwords).
4. PCF does not make publicly available information that it specifically promises at the time of collection to maintain in confidence.
Outside those four contexts, users should assume that personally identifying information provided through PCF's web sites may be made available to the public.
Interactive Product Features
Certain PCF products contain features that report, or that permit users to report, the user's usage patterns and problems - whether caused by PCF's software, third-party software, or third-party web sites - to PCF. The reports generated by these features typically include non-personally identifying information such as the configuration of the user's computer and the code running at the time the problem occurred.
Some of these features give users the option of providing personally identifying information, though none of these features require it. Some PCF software features that do permit users to provide personally identifying information advise, in advance, that such information will not be made publicly available. PCF analyzes the information provided by these interactive product features to develop a better understanding of how its products are performing and being used. It does not use the information to track the usage of its products by identifiable individuals.
Protection of Certain Personally-Identifying Information
PCF undertakes a range of security measures including physical access restraints, technical security monitoring, and internal security reviews of the environment to help to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We also have policies in place to prohibit employees from viewing personal information without business justification.
Updating of Personally-Identifying Information
You may request access, correction, or deletion of your personally identifiable information or potentially personally identifiable information, as permitted by law. PCF will seek to comply with such requests, provided that we have sufficient information to identify the personally identifiable information or potentially personally identifiable information related to you. To do so, users should look for links or contact information available on whichever PCF web sites store the relevant information (e.g., Bugzilla users should go to Account Settings) or contact PCF by using one of the email addresses listed below.
Cookies and Clear GIFs
What Are Clear GIFs?
Clear gifs (also known as web beacons) are used in combination with cookies to help web site operators understand how visitors interact with their web sites. A clear gif is typically a transparent graphic image (usually 1 pixel x 1 pixel) that is placed on a site. The use of a clear gif allows the site to measure the actions of the visitor opening the page that contains the clear gif. It makes it easer to follow and record the activities of a recognized browser, such as the path of pages visited at a web site.
PCF will use the web analytics data only to determine aggregate usage patterns for our web sites as described above. PCF web sites do this by using either our own internal analytics software or by sending this information to a third-party service provider to help PCF analyze this data. PCF web sites using third-party web analytics tools are listed here. PCF has agreements with its third-party service providers that they will not share this information with others or use the information for purposes other than to maintain the services they provide to PCF. It is possible to link cookies and clear gifs to personally identifying information, thereby permitting web site operators, including our third-party analytics providers, to track the online movements of particular individuals. PCF does not do so and its third-party service providers are not allowed to correlate PCF data with any other data.
PCF uses the information provided by cookies and clear gifs to develop a better understanding of how PCF's visitors use PCF's web sites, and to facilitate those visitors' interactions with PCF's web sites. PCF may make the aggregate data obtained from web analytics (including from our third-party analytics providers, if applicable) publicly available. If this data is made available, none of the information will be personally identifying information or potentially-personally identifying information
Other Third Party Cookies.
If you do not want to allow your session visitation information on PCF web sites to be aggregated and analyzed by PCF (or its third-party analytics providers) you may utilize the following opt-out mechanisms listed here. Additionally, if you signed up to receive but no longer wish to receive electronic marketing communications from PCF, you can opt-out from receiving these communications by following the "unsubscribe" instructions in any such communication you receive.